0. DAMAGED IN SHIPPING - If you receive an order that has been damaged in shipping. You MUST note this on the carrier shipping form and notify us immediately. DO NOT accept the package from the shipper if it is damaged! If your item is shipped via motor freight, note the damage on the Bill of Lading and contact us immediately. If you have a digital camera take pictures of the damage to assist us in handling your claim. Call us immediately so we can make suitable arrangements to ship you a replacement!
0. WRONG ITEM RECEIVED - If you receive an incorrect item and the shipping label is indeed addressed to you, contact us immediately with your order number, and details of what item or items are incorrect. We will make arrangements to have the incorrect item picked up and to have your correct order sent to you as soon as possible.
0. DEFECTIVE ITEM - LCD TV's, once the shipping carton has been opened, are NOT RETURNABLE for any reason. The TV manufacturers have taken a very hard stance on returns and are requiring all defective units to be serviced by their technical support groups. If you have any problems with your television, please call the appropriate service center or technical support number listed in your Operation Manual. Be sure to get a case number, reference number, or tracking number and jot down a summary of what is determined and give us a call to let us know that you are having problems. We will assist in any way we can to help you get your problem resolved.
0. RETURNS FOR ANY OTHER REASON - All other returns are subject to a 25% restocking fee. You must have a return authorization number from us within 30 days of the original purchase, and the item must be received by us within 45 days of the original purchase.  The item must be received by us in a re-sellable condition. In most cases, this means that the package must be sealed in the original wrapping and unopened. The re-sellable condition of the item is at our sole discretion. You are responsible to return the item to us, and when we receive the item and confirm the condition, we will refund any appropriate credit to your account.

We strive to have all of our products available, but sometimes due to order and fraud verification times, an item which was in stock when you placed your order, may be out of stock when your order processes. We will contact you immediately either by phone (best choice) and/or e-mail as soon as we determine that your item is not available for immediate shipment. We promise to keep you updated with the status of your order, and take appropriate action as the situation merits. We reserve the right to substitue newer models of equal or better features and performance as available. If your item is not expected to be in stock within 21 days, we will issue a refund, or release your credit card authorization to your account, at your request.

Shipping and Handling Rules

Effective 12/29/09 we have implemented Real Time UPS Shipping Rates.  We are attempting to give the customer the most cost effective shipping available. Our objective is to neither make nor to lose money on shipping. Technical limitations do not allow us to get binding rate calculations from UPS at this time. Our Credit Card processing procedure does not charge your credit card when you place the order, we only "authorize" the total amount, and perform various fraud checking. Only when we have your product ready to ship, or ready to be drop shipped from a supplier, do we actually finalize the credit card transaction. At that time we can "refund" any excess shipping which may be shown on your order, should that be warranted.

Free Shipping Special Offers do not apply to televisions over 32" or RV satellite (roof mounted) antennas, and/or any other items not eligible for UPS or FedEx Ground shipment due to size or weight.

We do not ship to International Customers

We do not ship to: hotels, motels, or resorts.

In the rare event that our warehouses get overloaded with orders on a given day, we may at our discretion use another carrier of equivalent service.

We reserve the right to modify these shipping policies and rates at any time.

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.